Latin American Council Award

Confidence is a requirement previoa to good communication, the biggest problem of lack of confidence is that people stop communicating, whether the communication is stopped several negative consequences may occur as confusion, stress, reduced productivity, resentment , frustration and inability of employees to do the job. To handle a situation of binding, you need to understand how groups learn comportarse.a The creenciasa past experience and this may adversely affect the willingness of members of the group to change, halting the flow of productive energy in the work unit and out of this is to recognize it in order to stop it, describe the group the situation and create a challenge. Is discussed through the forum, as standards, such as habits, have some positive aspects: let people know that it is hoped, help to maintain order, eliminate the need to rethink every action and give a sense of security. On the other hand, they also pose disadvantages: they are resistant to change, they may obstruct the path to maximum efficiency, and can be unthinkingly accepted. Another aspect to consider is creativity, is a very important factor in the teams, and sometimes that happens to us we were cycled with an idea and this is called functional fixedness and good way out of it is to think about what you can not hacer.a Creativity is the process of breaking old connections and establish new links that are useful. The time opportunities is very important for success, ie the high-efficiency equipment are opportunistic.

In conclusion, in the role of empowerment are suggested: a Share a leadership and administrative tasks, thus eliminating old patterns of authority pyramid. a Among all is easier to assess the performance and course of action taken at this point, it is important that people feel that it is taken into account and that processes can be reformulated if they disagree, this may be possible through the establishment of continuous monitoring supervised by the team. a Discuss the problems and that people believe a number of alternatives would be the most suitable for generating feasible solutions, as well as encourage creativity and provide the time of decision making. a Doctor of Education, Master in Business Administration: quality and productivity, education Engineer-Manager, Advocate. Retired head teacher and researcher in Chile UC.